Privacy Policy

GemStore.pk collects only what an order needs — name, phone, address and email — uses it to confirm and deliver your order, never sells it, and deletes it on request.

Privacy Policy for GemStore.pk

At GemStore.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website.

Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history
• Website usage data

How We Use Your Information

We use your information to:

• Process orders
• Deliver products
• Provide customer support
• Improve our website and services
• Send order updates
• Comply with legal obligations

Cookies

Our website may use cookies to improve user experience, analyze website traffic, and personalize content.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Third-Party Services

We may use trusted third-party service providers for:

• Payment processing
• Shipping and logistics
• Analytics services
• Marketing communications

Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information where legally permitted

Contact Us

If you have any questions regarding this Privacy Policy, please contact:

GemStore.pk
Email: info@gemstore.pk
Phone: +92-30888 73888

Your privacy in short

• What we collect: your name, phone number, delivery address and order details — only what is needed to deliver and support your order.
• What we never do: sell or rent your details, or store card numbers (payment is by cash on delivery or bank transfer).
• Cookies: used only to keep your cart and to measure traffic anonymously.
• Your rights: ask us at any time to see, correct or delete the data we hold about you via the contact page.

This privacy policy is reviewed whenever our processes change; the date at the top shows the current version.

Common questions

Do I need an account to order?

No. Order as a guest with your name, phone number and address; we confirm on WhatsApp before dispatch.

Can I pay by bank transfer instead of cash on delivery?

Yes — bank details are shared at checkout and on request. Cash on delivery remains the default because it lets you check the parcel first.

Do you deliver outside Pakistan?

Contact us on WhatsApp for international delivery; it is arranged case by case with payment in advance and full tracking.

How do I contact you?

Use the contact page, call the number in the footer, or message us on WhatsApp — the fastest option during business hours.

Are the photos of the actual stone?

Yes. Every listing shows the piece you receive, photographed in daylight, with its carat weight stated on the page and on the invoice.

Can I get the stone set in a ring or pendant?

Yes. Tell us the finger size or chain length on WhatsApp; silver settings are made to order and usually add 3–5 working days.

What if the courier cannot reach my address?

The courier will call the number on the order. If delivery fails twice the parcel returns to us and we re-send once we have confirmed the address with you.

Do you provide a certificate with the stone?

Yes, on request for any stone: an independent gemmological laboratory report that names the mineral, the carat weight, the measurements and any treatment. Ask when you order so it ships in the same parcel.

Is the carat weight on the page exact?

Yes. Each stone is weighed on a calibrated digital carat scale; the weight on the listing is the weight on the invoice, and any jeweller can confirm it in seconds.

Can I exchange a stone for a different size or colour?

Yes, within the 7-day window, provided the stone comes back unset and undamaged; you pay only the courier for the exchange.

How do I know which stone suits me?

For astrology, consult a qualified astrologer first — our gemstones by zodiac sign page is a starting point. For jewellery, choose by colour, hardness (7+ for daily rings) and budget; we are happy to advise on WhatsApp.

See also: gemstone prices in Pakistan, gemstone guides and all collections.