FAQ's

Frequently Asked Questions

Are your gemstones genuine?

Yes. GemStore.pk is committed to providing authentic gemstones sourced from trusted suppliers.

Do you provide gemstone certificates?

Many gemstones are available with certification. Please check the product description or contact us for details.

How long does delivery take?

Within Pakistan, delivery generally takes 2–5 business days.

Do you offer international shipping?

Yes, we ship to many countries worldwide.

Can I return a gemstone?

Yes, eligible products may be returned according to our Return Policy.

What payment methods do you accept?

We accept bank transfer, debit cards, credit cards, and other available payment methods displayed at checkout.

How can I track my order?

Tracking details are sent after shipment confirmation.

Are gemstone images real?

We make every effort to use actual product images. Minor color variations may occur due to screen settings.

Can I request a custom gemstone?

Yes. Contact our support team to discuss custom gemstone requirements.

How do I contact customer support?

Email: info@gemstore.pk
Phone: +92-30888 73 888

Do you offer Cash on Delivery?

Yes but only within Pakistan

What if I receive a damaged product?

Contact us within 7 days of delivery with photographs of the item and packaging.