FAQ's

The short answers: every stone is natural and lab-verifiable; you pay cash on delivery anywhere in Pakistan (flat delivery charge shown at checkout); delivery takes 1–3 working days in major cities; and a stone that is not as described can be returned within 7 days.

Frequently Asked Questions (FAQ)

Frequently Asked Questions

Are your gemstones genuine?

Yes. GemStore.pk is committed to providing authentic gemstones sourced from trusted suppliers.

Do you provide gemstone certificates?

Many gemstones are available with certification. Please check the product description or contact us for details.

How long does delivery take?

Within Pakistan, delivery generally takes 2–5 business days.

Do you offer international shipping?

Yes, we ship to many countries worldwide.

Can I return a gemstone?

Yes, eligible products may be returned according to our Return Policy.

What payment methods do you accept?

We accept bank transfer, debit cards, credit cards, and other available payment methods displayed at checkout.

How can I track my order?

Tracking details are sent after shipment confirmation.

Are gemstone images real?

We make every effort to use actual product images. Minor color variations may occur due to screen settings.

Can I request a custom gemstone?

Yes. Contact our support team to discuss custom gemstone requirements.

How do I contact customer support?

Email: info@gemstore.pk
Phone: +92-30888 73 888

Do you offer Cash on Delivery?

Yes but only within Pakistan

What if I receive a damaged product?

Contact us within 7 days of delivery with photographs of the item and packaging.

Gem Store is specialist in Gold, Silver ( Turkish,Thai Silver),Diamonds and Gemstones. Extensive choice of classic to contemporary rings in all precious metals, including Silver, Gold and palladium. Perfect for gifts, we are stockists of Turkish Mens Rings, Turkish Tasbih, Thai Silver Jewellery, Pearl Jewellery, beads, bracelet, necklaces, rings, earrings and cufflinks. We also deal in all Gemstone – Rough and Faceted. We are Retail Company based in Pakistan.

Faq at a glance

This page explains the faq for every order placed with GemStore.pk. The short version: you inspect the stone before paying, you have 7 days to tell us if anything is wrong, and we answer every question on WhatsApp within one working day.

More gemstone questions

How do I know a stone is original?

Every stone we sell is natural and lab-verifiable. For at-home checks read how to identify original ruby, original yellow sapphire and real vs fake feroza.

Which stone should I wear?

Start with our gemstones by zodiac sign and birthstones guides, then confirm with a qualified astrologer if you are choosing for astrological reasons.

How much do gemstones cost in Pakistan?

Prices depend on colour, clarity, carat weight, origin and treatment — see gemstone prices in Pakistan for typical ranges.

How do I look after my stone?

Read how to care for gemstones — pearls, coral, feroza and opal need the most care.

Still have a question?

Browse our gemstone guides or contact us and we will answer within one working day.

Common questions

Do I need an account to order?

No. Order as a guest with your name, phone number and address; we confirm on WhatsApp before dispatch.

Can I pay by bank transfer instead of cash on delivery?

Yes — bank details are shared at checkout and on request. Cash on delivery remains the default because it lets you check the parcel first.

Do you deliver outside Pakistan?

Contact us on WhatsApp for international delivery; it is arranged case by case with payment in advance and full tracking.

How do I contact you?

Use the contact page, call the number in the footer, or message us on WhatsApp — the fastest option during business hours.

Are the photos of the actual stone?

Yes. Every listing shows the piece you receive, photographed in daylight, with its carat weight stated on the page and on the invoice.

Can I get the stone set in a ring or pendant?

Yes. Tell us the finger size or chain length on WhatsApp; silver settings are made to order and usually add 3–5 working days.

This faq page is kept up to date by GemStore.pk; contact us if you need anything clarified about the faq. This faq page is kept up to date by GemStore.pk; contact us if you need anything clarified about the faq.

See also: gemstone prices in Pakistan, gemstone guides and all collections.