Return Policy

You can return any stone within 7 days of delivery if it is not as described — wrong stone, wrong carat weight, undisclosed treatment or damage — for a replacement or full refund; we arrange the return courier.

Return Policy — GemStore.pk, original and certified natural gemstones with cash on delivery across Pakistan.

At GemStore.pk, customer satisfaction is our priority. We are committed to providing genuine natural gemstones and a transparent return process. Please read this Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept returns for eligible products within 14 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be in its original, unused, and unworn condition.
• Be returned with all original packaging, certificates, invoices, and accessories (if applicable).
• Not be damaged, altered, resized, or modified after delivery.
• Not be a custom-made, personalized, engraved, or specially ordered item.

2. Products That Cannot Be Returned

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Customized or engraved jewelry.
• Custom-cut gemstones.
• Products modified at the customer's request.
• Items damaged due to misuse or improper handling.

3. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product,
• A defective gemstone,
• An incorrect item,
• A product different from your order,

please contact us within 48 hours of delivery.

Email: info@gemstore.pk

Include:

• Your Order Number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

After verification, we will arrange a replacement or issue a full refund where applicable.

4. Return Process

To initiate a return:

1. Contact our Customer Support team.
2. Receive return authorization instructions.
3. Securely pack the product with all original documents.
4. Ship the package using a reliable courier service to the return address provided by our support team.

Returns sent without prior approval may experience delays in processing.

5. Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping costs.

GemStore.pk will pay the return shipping cost only if:

• The wrong product was delivered.
• The product is defective.
• The product was damaged during shipment.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days using the original payment method whenever possible.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

7. Exchanges

We accept exchanges for eligible products within 30 days, subject to stock availability.

If the requested product is unavailable, customers may choose:

• A refund (if eligible), or
• Store credit, or
• Another product of equal or adjusted value.

8. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.

GemStore.pk reserves the right to cancel any order due to:

• Pricing errors
• Product unavailability
• Payment verification issues
• Suspected fraud
• Technical errors

If we cancel your order before shipment, you will receive a full refund.

9. International Orders

We ship worldwide.

International customers are also covered by this Return & Refund Policy.

Customers are responsible for:

• Return shipping charges (unless the return is due to our error)
• Customs duties
• Import taxes
• Courier charges associated with returning products

Any customs duties or taxes paid during import are generally non-refundable unless required by local law.

10. Inspection of Returned Products

Every returned item is inspected before approval.

Refunds or exchanges may be refused if:

• The item has been used.
• The product is damaged after delivery.
• Original certificates or packaging are missing.
• The returned item does not match the original order.

11. Restocking Fee

GemStore.pk does not charge any restocking fee for eligible approved returns.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us.

GemStore.pk

Website: http://127.0.0.1:8080

Email: info@gemstore.pk

Phone: +92 308 6873886

Business Hours: Monday to Saturday

Return Policy at a glance

This page explains the return policy for every order placed with GemStore.pk. The short version: you inspect the stone before paying, you have 7 days to tell us if anything is wrong, and we answer every question on WhatsApp within one working day.

Return checklist

1. Message us within 7 days of delivery with your order number and clear photos.
2. Keep the stone in its original pouch and box — do not clean it with chemicals or wear it in the meantime.
3. We arrange the courier pickup; you receive a return tracking number.
4. After inspection you choose a replacement or a refund under our Refund Policy.

Good to know

Natural stones show small inclusions and slight colour differences under different light — these are part of the stone, not defects, and are visible in the listing photos. If you are unsure whether your stone qualifies for a return, send us a photo on WhatsApp first and we will tell you straight away. For delivery times see our Shipping Policy.

This return policy page is kept up to date by GemStore.pk; contact us if you need anything clarified about the return policy.

See also: gemstone prices in Pakistan, gemstone guides and all collections.