Terms & Conditions

Orders are confirmed by phone or WhatsApp before dispatch, paid on delivery, and covered by a 7-day return if the stone is not as described; prices are in PKR and include the stated carat weight.

Terms and Conditions for GemStore.pk

By using GemStore.pk, you agree to these Terms and Conditions.

Products

We strive to ensure that all product descriptions, images, and pricing are accurate. However, minor variations may occur.

Orders

We reserve the right to:

• Accept or reject orders
• Cancel orders due to stock unavailability
• Cancel orders for suspected fraud

Pricing

Prices may change without prior notice.

Intellectual Property

All website content, including images, text, logos, and graphics, is the property of GemStore.pk and may not be copied without permission.

Limitation of Liability

GemStore.pk shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

These Terms shall be governed by the laws of Pakistan.

Contact Information

Email: info@gemstore.pk
Phone: +92-30888 73 888

Key terms at a glance

• Orders are confirmed by phone or WhatsApp before dispatch; you may cancel any time before the parcel leaves.
• Prices are in Pakistani Rupees and include the stone as described; delivery charges, if any, are shown at checkout.
• Natural stones vary slightly in colour and inclusions — photos are taken in daylight and represent the actual piece.
• Returns and refunds follow our Return Policy and Refund Policy.
• Astrological guidance on this site is traditional information, not medical or financial advice.

These terms apply to every purchase from GemStore.pk. If anything is unclear, contact us before ordering.

Common questions

Do I need an account to order?

No. Order as a guest with your name, phone number and address; we confirm on WhatsApp before dispatch.

Can I pay by bank transfer instead of cash on delivery?

Yes — bank details are shared at checkout and on request. Cash on delivery remains the default because it lets you check the parcel first.

Do you deliver outside Pakistan?

Contact us on WhatsApp for international delivery; it is arranged case by case with payment in advance and full tracking.

How do I contact you?

Use the contact page, call the number in the footer, or message us on WhatsApp — the fastest option during business hours.

Are the photos of the actual stone?

Yes. Every listing shows the piece you receive, photographed in daylight, with its carat weight stated on the page and on the invoice.

Can I get the stone set in a ring or pendant?

Yes. Tell us the finger size or chain length on WhatsApp; silver settings are made to order and usually add 3–5 working days.

What if the courier cannot reach my address?

The courier will call the number on the order. If delivery fails twice the parcel returns to us and we re-send once we have confirmed the address with you.

Do you provide a certificate with the stone?

Yes, on request for any stone: an independent gemmological laboratory report that names the mineral, the carat weight, the measurements and any treatment. Ask when you order so it ships in the same parcel.

Is the carat weight on the page exact?

Yes. Each stone is weighed on a calibrated digital carat scale; the weight on the listing is the weight on the invoice, and any jeweller can confirm it in seconds.

Can I exchange a stone for a different size or colour?

Yes, within the 7-day window, provided the stone comes back unset and undamaged; you pay only the courier for the exchange.

How do I know which stone suits me?

For astrology, consult a qualified astrologer first — our gemstones by zodiac sign page is a starting point. For jewellery, choose by colour, hardness (7+ for daily rings) and budget; we are happy to advise on WhatsApp.

See also: gemstone prices in Pakistan, gemstone guides and all collections.