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If the stone you ordered isn't right for you, you have 7 days from delivery to return it to GemStore for a refund or an exchange. And because you pay Cash on Delivery, you can open the parcel and look at the stone before you pay the courier at all.
What Qualifies for a Return
A stone can be returned within 7 days of delivery as long as it is:
- unused (not set in jewellery, recut or altered)
- in its original condition, with no new chips or damage
- sent back in its original packaging, with its certificate if one was issued
What Can't Be Returned
Custom-cut stones and other bespoke items made to your instructions cannot be returned, unless they arrive damaged or are not as described. If that happens, contact us within the same 7-day window.
How to Start a Return
- WhatsApp or call +92 308 887 3888, or email cod@gemstore.pk, within 7 days of delivery.
- Give us your order number and a short reason. Photos help if you think the stone differs from the listing.
- We will reply with return instructions. Pack the stone securely in its original packaging so it reaches us safely.
Refunds
When the stone arrives back with us, we check that it is the same stone and in the same condition. Your refund is then processed within 3-5 business days. Because orders are paid by Cash on Delivery, refunds are sent by bank transfer; we will ask for the account details needed.
Exchanges
Would you rather have a different stone? Choose another from the shop and tell us when you request the return. If the new stone costs more or less than the original, we will settle the difference with you.
Before You Order
Most returns can be avoided with a quick question first. Each listing is a single stone photographed as it is, and we are happy to send extra details or tell you about any known treatment before you buy. See how we inspect stones on our authenticity page, and delivery times and charges on the shipping policy.